Returns and refunds
We accept return requests within 7 days of delivery. Items must be unused, unwashed, unworn, and returned with all original tags and packaging.
Damaged or incorrect items
Please contact us within 48 hours of delivery if an item is damaged, defective, or different from what you ordered. Include your order number and clear photos or an unboxing video so we can review the issue promptly.
Non-returnable items
Items showing signs of wear, washing, alteration, stains, fragrance, missing tags, or damaged packaging are not eligible for return. Final-sale items and gift cards are also non-returnable unless received damaged or incorrect.
Approval and refunds
Returns must be approved before dispatch. After the returned item reaches us, it will be inspected. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary.
Exchanges
Size or style exchanges depend on stock availability. If the requested replacement is unavailable, an eligible refund may be issued after inspection.
Contact
Use the store Contact page and include your order number for all return or refund requests.